FAQ

How long will I have to wait to get my order?

Most of my resin products are made to order, so take a minimum of 7 days to fully cure. On the off chance I have some ready made items, then this will be posted sooner. Majority of the non resin items are also made to order, but don't require curing so will be added to the list of orders - turn around time is stated on the top of my website. 

Where are you locate?

Im in South Shields, local collection is available. 

Why are some of your items not listed?

Some of my items are one off's meaning that once it is sold, its gone. I do this regularly to keep my items fresh and also means a lot of customers get a one off product that no one else has. 

Do you pack orders on TikTok?

Yes, If you pop a note in your order that you'd wish for your order to be packed on TikTok, I'll try my utmost to ensure I can - please eave your handle if you want to be tagged.

Custom Requests?

Yes, I accept custom request wherever I can. Let me know in as much detail what it is your after and I'll draw up some digital designs before any work is undertaken. I love a challenge and I love creating exactly what the customer wants. 

What if I don't like my item?

Please check out my full returns policy here: https://bdresinandgifts.co.uk/pages/returns-cancellations

This ensures you know what can and cant be returned. A proof shot of your custom order will me emailed prior to sending, to ensure you like the design and to ensure you are happy with what has been created. Personalised items and earrings are non returnable due to the nature of them.