FAQ
How long will I have to wait to get my order?
My dispatch time is usually along the very top of the wesbite - most orders are made and shipped within 3 days. If you need something urdently, please do contact me prior to avoid disappointment of it being "late". As a seller I need to know arrival dates to let you know if i can realistically make, ship and have it arrive on time.
Where are you locate?
I am in the South Tyneside area - collection is available.
Why are some of your items not listed?
Sometimes I run out of stock or materials to make certain products. You can reuest something by contacting me here
Do you pack orders on TikTok?
Yes, If you pop a note in your order that you'd wish for your order to be packed on TikTok, I'll try my utmost to ensure I can - please eave your handle if you want to be tagged.
Custom Requests?
I accept custom requests, please message me here
What if I don't like my item?
Most of my products have lots of images so you can view the item from every angle, as well as a detailed description. We want our customers to know every aspect of the product since you can't physically touch, see or view it until it arrives. We don't accept exchanges, but if your item is not a custom make, please contact us to initiate a return.
My order is late or has not arrived!
If your order has been dispatched, please check the status of it here
The tracking is only for items that have been sent via a tracked service. If your order has not yet been dispatched, i'll probbaly still be making it. Unless you have messaged first with a date it is needed by, i am working down the list of orders in the order they came in. Please do not message repeatedly, this just stops me from working.